We offer express shipping for online orders, your orders will be insured for the full purchase amount, and can be tracked at the USPS/DHL/UPS website. You will get your orders in 3-5 days after payment.
Delivery Notice Email with Delivery tracking number and tracking website will be sent to your registered email address after your order is processed for the local Postal Service, you will be able to track the delivery within 1-2 business days after the notice. Please keep an eye on the tracking info in case of possible delivery problems.
POSSIBLE DELAYS:
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Delivery is guaranteed. but we are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer. Usually, your order will not be charged a customs fee, for it will be stamped as "gifts" or "samples" to avoid a customs fee. In seldom cases, orders would be charged the customs fees by your country Custom, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the Customs authorities in your country or any other. Contact your local Customs office for more information about customs fees, duties, and taxes.
Cancel:
If you want to cancel your order, please contact us within 24 hours after sending payment. If your package has not been sent out, we will stop it. If your package has been sent out, you could keep it or return it when you get it. Please confirm your order before sending payment. Thanks You!
Replacement:
Replacement applied when a certain product run out of stock suddenly, especially in busy season. Small gifts offered occasionally if replacement is accepted by customers. We will send E-mail to you if product you order is out of stock.
What is your return policy for international orders? If for any reason you are not satisfied with your purchase, you are able to create a return using the following link, return here. International returns differ from domestic returns, so please review the following international returns information: Merchandise must be in new, unworn condition. You must submit your return within 90 days. You will be provided with the estimated refund amount and a return shipping label. International orders do not qualify for free return shipping. The return cost will be deducted from total refund amount. Exceptions include defective items and shipping errors made by LaCrosse Footwear. Duties and taxes are non-refundable and will not be reimbursed for returned orders. We do not offer exchanges, so please return the item(s) you do not want to keep and place a new order for your desired replacement(s). Please allow up to 6 weeks for processing your return and for receiving a credit from your financial institution. How long does it take to return an international order? Returning an order internationally can take significantly longer than an order shipped within the USA. Please allow 4-6 weeks for us to receive, process, and credit your financial institution for your return. For updates on your return, please contact us. How much does international return shipping cost? Your return shipping cost is determined by the location and weight of the item(s) being returned and is calculated when your return is initiated. You are able to create a return using the following link, return here. International returns differ from domestic returns, so please review the following international returns information: Merchandise must be in new, unworn condition. You must submit your return within 90 days. You will be provided with the estimated refund amount and a return shipping label. International orders do not qualify for free return shipping. The return cost will be deducted from total refund amount. Exceptions include defective items and shipping errors made by LaCrosse Footwear. Duties and taxes are non-refundable and will not be reimbursed for returned orders. We do not offer exchanges, so please return the item(s) you do not want to keep and place a new order for your desired replacement(s). Please allow up to 6 weeks for processing your return and for receiving a credit from your financial institution.